J.D. POWER RANKINGS
Mattamy top-rated builder for third year
September 6, 2008
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For the third year in a row, Mattamy Homes has ranked highest among GTA builders in the J.D. Power and Associates New Home Builder Customer Satisfaction Study.
Tribute Communities ranked second and Brookfield Homes third in the GTA market rankings. Mattamy, the largest builder in Canada, also ranked on top in the study for the Ottawa Carleton region in its first year of building there.
The 2008 GTA study is based on responses from 4,518 buyers who purchased new single-family detached and semi-detached homes and townhomes. All buyers surveyed closed their home purchase in 2007. The study was conducted from March to May 2008.
Buyers were asked to evaluate their builder in eight areas (in order of importance): home readiness; construction/site team; warranty service; sales staff; price/value; physical design; home quality; and design centre. This is the fourth year that the study has been conducted in the GTA.
Overall satisfaction in the GTA market has increased to 710 (on a 1,000-point scale) in 2008, from 686 in 2007. More than two-thirds of GTA builders ranked in the study demonstrate improvement in 2008, compared with 2007.
The study also found that the proportion of homes delivered "defect-free" has increased in the GTA market – up from 8 per cent in 2007 to 12 per cent in 2008. For more information and to see the complete list of builders ranked in the 2008 study, got to jdpower.ca.
Toronto Star